1. What types of products do you offer?
- At Menelites.com, we specialize in high-quality wallets and accessories for men. Our range includes classic leather wallets, sleek cardholders, stylish keychains, and other essential accessories designed to complement your personal style.
2. Where do you ship from?
- We ship all our products from Australia.
3. How long will it take for my order to arrive?
- Shipping typically takes between 7-10 business days. Please allow this time frame for delivery once your order has been processed.
4. What is your return policy?
- We offer a 30-day return window for all purchases. If you're not satisfied with your order, you can return it for a full refund within 30 days of receiving your items.
5. How can I return an item?
- To return an item, please contact our customer support team at help@menelites.com for return instructions. You will also find a prepaid return label in the box.
6. Can I get a refund if I return my order?
- Yes, we offer a full refund for all returned orders. Once we receive and process your return, your refund will be issued to the original payment method.
7. How can I track my order?
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery. Tracking page here
8. Do you offer international shipping?
Yes, we ship to worldwide.
9. What payment methods do you accept?
- We accept various payment methods, including major credit cards and other secure payment options. For details on accepted payment methods, please refer to our checkout page.
10. How can I contact customer support?
- For any questions or concerns, please reach out to our customer support team via email at help@menelites.com. We’re here to assist you with any inquiries or issues you may have.